Order desk and customer support
Questions about a U.S. order, a size, a document or a return? Send us the details and our order desk will reply by email.
Reply time
We aim to reply within one business day. Messages sent at weekends are answered on the next working day.
Email supportMedical emergency?
Do not use this form. Contact your local emergency number straight away.
Common questions
Is payment taken when I send an order request?
No. The cart sends an order request. The order desk confirms availability, delivery and taxes by email before any payment is arranged.
Can I get documents for a clinic or workplace?
Yes. Choose "Compliance documents" as the topic and name the product and the country you are buying for. We will share what the manufacturer has supplied.
What if an item arrives damaged?
Send your order reference and a description or photo of the problem. Do not use a sterile item if its pouch is damaged. We will arrange a replacement or refund.
Can you recommend a product for my condition?
We can explain specifications and sizing, but we cannot give medical advice. Please ask a doctor, pharmacist or physiotherapist which product suits your needs.
Do you accept returns?
Unopened, unused items in their original packaging can normally be returned. For hygiene reasons, opened gloves, masks, sterile items and hand gel cannot be returned unless faulty. Contact the order desk first.
Ready to build your supply list?
Browse the ranges, compare specifications and add what you need to your cart. The order desk checks everything before you pay.
Support staff cannot provide medical advice. Information on this site is for general reference and does not replace professional healthcare guidance.